Customer Support (French-speaking)
ABOUT THE ROLE:
RESPONSIBILITIES
- Provide first-level technical support to our French-speaking users via phone, email, chat, or other communication channels.
- Diagnose and resolve technical problems encountered by users, following established procedures and using appropriate tools.
- Accurately document user interactions, issues encountered, and solutions provided in our ticketing system.
- Escalate complex issues to higher-level support teams when necessary, providing all relevant information.
- Contribute to the continuous improvement of our support processes and tools.
- Maintain a high level of customer satisfaction by ensuring courteous, efficient, and personalized service.
- Stay informed about the developments of our products and services to accurately answer user questions.
REQUIREMENTS
- Professional proficiency in French and Vietnamese.
- 2+ years of experience in Customer Support, Service Desk, or Help Desk.
- Strong communication, problem-solving skills with a customer-oriented mindset.
BENEFITS
- Sponsorship for relevant technical certifications.
- Premium healthcare insurance for employees.
- Great chance to develop your skills and competencies with inner training and new technology approach
- Free parking, drinks, and snacks to keep you energized
