CUSTOMER STORY – WHITE-LABEL MANAGED SECURITY
24/7 White-label cybersecurity for System Integrators
Expand security services under your own brand
IPSIP Vietnam provides the team and 24/7 monitoring capabilities behind the partner’s brand, supporting Fortinet Firewall management for end customers without requiring the partner to build a complex operations center.
White Label
Fortinet Firewall
24/7 Monitoring
ISO/IEC 27001:2022
SOC 2 Type II
Partner background and service expansion challenge
The partner is a cybersecurity-focused system integrator with years of experience deploying Fortinet Firewalls and plans to expand its service portfolio under its own brand. The primary challenge is not implementation expertise, but the ability to maintain continuous monitoring and support.
EXISTING CAPABILITIES
05
Fortinet-certified experts
The team has experience implementing solutions for customers, providing a strong technical foundation for developing Firewall management services.
Cybersecurity integration
Fortinet Firewall
Own Brand
3 operational challenges
24/7
Operational coverage gaps
01
After-hours monitoring gaps
Existing internal resources are insufficient to continuously monitor Firewalls at night, on weekends, and during public holidays.
02
Limited scalability with the existing team
Relying primarily on internal resources limits the partner’s ability to onboard more customers and maintain consistent response capabilities.
03
Lack of proactive 24/7 management
The partner requires continuous monitoring, management, and incident response coordination to support compliance and availability requirements.
24/7 White-Label managed services for Fortinet Firewalls
IPSIP Vietnam provides monitoring and support capabilities behind the partner’s brand. This model enables the partner to add continuous Firewall management services without building an entire operations center and 24/7 shift team.
Operating model behind the partner’s brand
COLLABORATION MODEL
Each party retains its area of expertise
IPSIP Vietnam manages the operational layer behind the scenes, while the partner retains ownership of the customer relationship and delivers services under its own brand.
38 NOC specialists
24/7 monitoring
Fortinet Firewall support
IPSIP VIETNAM
Behind-the-scenes monitoring and operations
Monitor systems, analyze alerts, coordinate incident handling according to established procedures, track SLAs, and provide operational reports.
PARTNER
Service ownership and customer relationship management
Deliver services under its own brand, coordinate advanced technical support, and remain the primary point of contact for end customers.
CUSTOMER
Continuous Firewall management services
Fortinet Firewall systems receive continuous monitoring and support within the scope of services provided by the partner.
Proactive, continuous management behind the partner’s brand
IPSIP Vietnam provides the operational layer the partner needs while the partner retains its brand and relationships with end customers.
Reduce the burden on the internal team
IPSIP Vietnam manages the behind-the-scenes operational layer, allowing the partner’s team to focus on its core expertise and customer development.
Detect signs of abnormal activity early
Continuous monitoring helps identify potential issues within Fortinet Firewall systems before their impact spreads.
Eliminate after-hours coverage gaps
Systems are monitored continuously, while alerts are analyzed and escalated for resolution according to agreed procedures.
Track availability and compliance
Operational data and reports help the partner track system availability and support applicable compliance requirements.
NSE
FORTINET EXPERTISE
Fortinet expertise
The technical team involved in the project holds NSE 4 and NSE 7 certifications, demonstrating capabilities in designing, installing, operating, and troubleshooting Fortinet Firewall environments.
NSE 4
Focused on everyday device administration and operations.
NSE 7
Demonstrates advanced capabilities in resolving complex incidents and optimizing large-scale network environments.
Results achieved
The 24/7 White-Label Managed Services model delivered results across three areas: business growth, operational continuity, and security risk management.
35%
Annual revenue growth
The partner recorded 35% annual revenue growth from recurring subscription plans while eliminating the cost burden of maintaining an overnight incident response team.
No unresolved critical incidents
With support from a team of 38 NOC specialists, no critical incidents remained unresolved during the 12-month implementation period.
Strengthened risk management and compliance
Security policies are overseen by a team of experts holding NSE 4 and NSE 7 certifications , supporting consistent security practices and protecting the brand reputation of our partners.
overall
The results demonstrate that the White-Label model enables the partner to expand service revenue while adding 24/7 operational capabilities without building an entire dedicated monitoring team and infrastructure.
Real-world impact on the partner’s operations
Beyond the quantitative results, the White-Label model also transformed how the partner allocates resources, maintains monitoring coverage, and manages risk in daily operations.
CAPABILITIES BEHIND THE BRAND
38
NOC specialists providing 24/7 support
Operational resources are assigned according to the agreed service scope.
01
Optimize resources and operating costs
The partner reduces the burden of maintaining after-hours staff and avoids building an entire dedicated operations team. Internal resources can focus on technical expertise, customer relationships, and service development.
02
Continuous 24/7 monitoring and analysis
Fortinet Firewall systems are continuously monitored. Alerts are analyzed, classified, and escalated for resolution according to agreed procedures, helping maintain system continuity.
03
Reduce operational risk
Early detection of abnormal activity, coordinated incident handling, and regular reporting give the partner greater control over security risks while providing visibility into system status and operational activities.
The model gives the partner access to 24/7 operational capabilities without requiring it to expand its entire internal organization from the outset.
Why did the System Integrator choose IPSIP Vietnam?
Operations behind the partner’s brand
Services are delivered through a White-Label model. The partner retains ownership of its brand, contracts, and customer relationships, while IPSIP provides the behind-the-scenes monitoring and technical support layer.
Continuous support from a 24/7 NOC team
A team of 38 NOC specialists continuously monitors systems, analyzes alerts, and coordinates incident handling outside regular business hours within the agreed scope.
Fortinet Firewall expertise
The technical team holds NSE 4 and NSE 7 certifications, supporting the partner with the management, operation, and resolution of complex Fortinet Firewall issues.
Verifiable operational processes
Operations are governed through SLAs, incident-handling procedures, and periodic reports. IPSIP’s management capabilities are supported by its published ISO/IEC 27001:2022 certification and SOC 2 Type II attestation.
Strong and trusted cybersecurity protection
IPSIP combines the expertise of its security team with a solution ecosystem from SentinelOne, CrowdStrike, Fortinet, and Sekoia. Based on the required scope, suitable solutions are selected to support security monitoring and the detection and management of threats to business systems.
This approach strengthens data protection, supports stable operations, and improves response capabilities when security risks emerge.
MSP & MSSP Partnership
Expand services - Optimize resources
Add International-standard IT & Cybersecurity capabilities for your Clients
IPSIP partners with MSPs and MSSPs to provide expert talent, technology, and operational infrastructure. From IT Helpdesk and NOC/SOC 24/7 to Cloud and Cybersecurity, partners can quickly expand their services and strengthen client support without building every capability from scratch.
Expand your service portfolio
Quickly add SOC 24/7, NOC 24/7, IT Helpdesk, Cloud, and Cybersecurity services without building the entire infrastructure in-house.
Add technical Expertise
IPSIP’s local and international experts work alongside your technical team, adding specialized skills and operational capacity when needed.
Grow business opportunities
Meet more IT and security needs from existing clients, expand cross-sell opportunities, and grow revenue without major investments in staff and infrastructure.
FLEXIBLE MSP & MSSP PARTNERSHIPS, READY TO SCALE
Leverage our infrastructure, expert team, and 15+ years of experience to expand your IT & Cybersecurity service capabilities.
Build a partnership model aligned with your capabilities and business goals.
TELL US ABOUT YOUR PROJECT
...And our team will:
Review your request within 1–2 business hours.
Provide a detailed proposal based on your project’s specific scope and requirements.
Arrange an in-depth call to discuss your project and finalize the most suitable approach.
Sign the service agreement and officially launch the project with you.
Don’t have specific requirements yet but want to learn more about our capabilities? Visit About IPSIP Vietnam to discover more about our team’s expertise.
