Outsourced IT Helpdesk services
Strict SLA commitment, protecting your data and 24/7 operations.
Relieve your operational burden with IPSIP's expert IT support team. We proactively maintain infrastructure, resolve technical incidents instantly, and maximize security, ensuring zero downtime so your business can focus entirely on growth.
About IPSIP Vietnam
15+
Year of experience
1.450.000
Annual alerts processed
35
DDoS attacked locked
5
Contries
80+
International and domestic IT experts
IPSIP Vietnam's management system and team of experts meet the most stringent international security standards
Why your business needs IT Support/ IT Helpdesk outsourcing?
System failures and cyberattack risks can lead to operational stagnation or even permanent closure (as experienced by 60% of SMEs). Outsourced IT support services facilitate continuous operations (99.9% uptime), ensure maximum security, and provide cost savings of up to 75%.
Frequent System Downtime
Computer, server, or software issues prevent employees from working efficiently, slowing down operations and directly impacting business performance.
Lack of Dedicated IT Resources
Your business may not have an in-house IT team with the required expertise, or you may be looking to reduce recruitment, training, and operational costs.
Information Security Risks
Outdated systems, improper configurations, or infrequent updates can expose your business to data breaches, unauthorized access, or ransomware attacks.
Slow Technical Support
Delayed issue resolution causes work interruptions, reduces employee productivity, and affects project timelines.
Benefits of outsourcing IT Support/ IT Helpdesk services
Save up to 75% on labor costs
No need to spend more than 10 million/month to maintain permanent IT staff, IPSIP Vietnam's IT Helpdesk service will help you thoroughly handle all problems from computers, internal networks to Servers.
24/7 Support
Always available for support at any time – even after hours – to handle problems promptly, minimizing disruption.
Highly qualified team
Access to a team of experienced, certified IT engineers to help diagnose and troubleshoot problems effectively.
Strengthening cybersecurity
Protect your business from viruses, phishing emails, and hidden threats with continuous monitoring and multi-layered security (with PRO+ plan).
Comply with international standards
Committed to protecting customer data at the highest level through strict compliance with prestigious global certifications such as ISO 27001:2022 and SOC 2 TYPE II
IPSIP Vietnam’s Commitment
SLA commitment
Incident response times are clearly defined with specific metrics in our contract (e.g., a 15-minute response time and a 2-hour resolution time)
Fixed monthly cost
You pay a predictable fixed monthly fee, eliminating hidden costs related to IT training, recruitment, or employee benefits
International expertise
Our team holds globally recognized certifications, with in-depth expertise across a wide range of systems, from Cloud and Server infrastructure to office equipment
Comprehensive IT Support/IT Helpdesk outsourcing solution from IPSIP Vietnam
Technical support
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24/7 Troubleshooting
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Remote support
Cybersecurity
-
Firewall & Antivirus
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Data Security
Core Management
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Centralized management
-
System monitoring
Request Management
-
SLA Commitment
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Automatic Sorting
System infrastructure
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Server Maintenance
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Cloud Administration
Account
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Access control
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Reset password
Comparison table (Visual)
Detail | In-house IT | IT Managed Services |
|---|---|---|
Staff Competency | Dependent on individual skills | Team of system experts |
SLA Commitment | No specific commitment | Contractual/Written SLA |
Support hours | 8 hours/day (Business hours) | 24/7/365 |
Cost Structure | Salary + Social Insurance + Bonuses | Fixed monthly service fee |
IT Support/ IT Helpdesk service packages
Securing and optimizing global operations
FAQ
Why choose IPSIP Vietnam cybersecurity solutions?
Expert Team
Advanced Technology
24/7 Customer Support
We are always available to assist and resolve issues 24/7.
Global Standards & Certifications
Global Security Compliance
Continuous Innovation
Implementing cutting-edge monitoring systems and the newest industry tools.
MSP Model Partnership
Elevate services - Accelerate revenue
Become an international-standard comprehensive IT & Security service provider
Specialized staffing shortages or infrastructure costs should not hinder business growth. IPSIP’s partnership solution enables Managed Service Providers (MSPs) to rapidly finalize their service ecosystem, meeting the most stringent client requirements without the need for massive resource investment.
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