CUSTOMER STORY – RETAIL
Securing retail infrastructure during peak periods
Protecting data and maintaining stable network performance
IPSIP Vietnam implemented a Fortinet Firewall management solution, enabling the retail business to enhance monitoring, control risks, and maintain system operations during periods of high traffic.
Fortinet Firewall
Retail Infrastructure
24/7 Operations
Protecting retail systems during peak traffic
The challenge is not only to prevent attacks but also to maintain the performance and availability of the entire infrastructure during critical business periods.
CUSTOMER PROFILE
R
Secure, stable and scalable infrastructure
A retail chain selected Fortinet FortiGate to strengthen control over and protect its network infrastructure. The project focused on safeguarding sensitive data, maintaining stable operations, and minimizing disruption during sudden traffic surges.
Black Friday
Christmas
Holidays
Major sales events
Peak-load signal
Traffic
Increases during events
Requirement
Maintain stability
5 challenges to address
Each technical challenge can directly affect transactions, data, and the ability to serve customers.
Distributed infrastructure
Multiple connection points and network components need to be managed consistently.
Traffic spikes
Traffic demand rises sharply during public holidays, Lunar New Year, and major sales events.
Performance pressure
The system must handle high traffic without compromising operational performance.
Availability
Network disruptions during peak periods can affect transactions and business operations.
Security risks
DDoS attacks, unauthorized access, and potential data breaches require proactive control.
4 core requirements for IPSIP Vietnam
Combine management expertise, technical optimization, and specialist support to ensure end-to-end system protection.
24/7 IT operations management
Continuously monitor the system and coordinate incident response whenever signs of abnormal activity arise.
FortiGate optimization
Review and optimize configurations to balance performance and protection.
Network access protection
Strengthen control over connections entering and leaving the retail network.
Expert support
Provide specialist resources for consultation and assistance in resolving technical issues.
3 operational layers for continuous system availability
IPSIP Vietnam combines load monitoring, security posture maintenance, and transparent management to ensure the FortiGate system meets both immediate operational requirements and long-term security objectives.
01
OBSSERVE & RESPONSE
Peak-period operations
IPSIP helps maintain the stability of the retail chain’s Cloud and SaaS infrastructure during significant traffic surges.
✓ Monitor system load in real time during Black Friday and Christmas events.
✓ Flexibly scale bandwidth and optimize firewall rules.
✓ Prioritize incident tickets during peak shopping hours.
02
PROTECT & MAINTAIN
Data protection and secure operations
Maintenance and control activities are performed continuously to protect the company’s sensitive digital assets.
✓ Perform regular Patch Management for the FortiGate system.
✓ Prevent unauthorized access to customer databases.
✓ Maintain MCS security controls in accordance with ISO 27001.
03
MEASURE & IMPROVE
Transparent System Management
Operational data is monitored and consolidated, providing the business with insights to optimize its infrastructure after each peak period.
✓ Monitor network traffic and threats through an intuitive dashboard.
✓ Provide detailed reports after each peak period to support ongoing infrastructure optimization.
✓ Advise on a long-term security roadmap for the retail supply chain.
MONITOR
REPORT
OPTIMIZE
CONTINOUS IMPROVEMENT
Results Achieved
After IPSIP Vietnam took over FortiGate management and established continuous monitoring, the company recorded significant improvements in security, availability, and response time.
100%
Security incidents prevented
All security incidents identified within the project scope were successfully prevented and resolved.
100%
Uptime during peak periods
The system maintained continuous operations during traffic surges throughout Black Friday, Christmas, and major sales events.
<15'
Response time
Critical alerts or incidents were acknowledged and responded to within 15 minutes.
FEEDBACK
We are extremely satisfied with the project results. During peak periods, when the system served millions of users, no cybersecurity incidents were recorded.
IPSIP demonstrated outstanding expertise in proactively preventing, detecting, and mitigating threats that could affect network availability or performance.
Thanks to IPSIP’s expertise in operating Cloud infrastructure for SaaS platforms, we can confidently focus our resources on core business activities.
--- CHIEF EXECUTIVE OFFICER
Business impact
The project’s value extends beyond technical metrics, encompassing resource optimization, operational stability, and long-term risk control.
01
Optimized costs and resources
At a cost equivalent to one in-house technical position, the company gains access to IPSIP Vietnam’s team of experts with 24/7 support. This model adds specialized management capabilities without requiring an increase in permanent headcount.
03
Maintained system availability
The high-performance network infrastructure is continuously monitored and kept operationally ready, ensuring stable access to services even during significant traffic surges.
02
Controlled change management
FortiGate updates, patches, and configuration changes are planned and implemented according to clearly defined procedures. This enables the company to upgrade its systems while minimizing the impact on its Cloud infrastructure and SaaS platforms.
04
Proactive risk prevention
Potential cybersecurity scenarios are identified, assessed, and addressed at an early stage. This proactive approach helps protect sensitive data, reduce the risk of disruption, and maintain network performance during critical business periods.
Why do businesses choose IPSIP Vietnam?
A powerful Firewall delivers results only when it is properly configured, continuously monitored, and improved according to real-world operational needs. IPSIP Vietnam combines Fortinet expertise with Cloud and SaaS infrastructure management capabilities to provide end-to-end support for businesses.
In-depth Fortinet expertise
The engineering team possesses advanced expertise, including NSE 7-certified specialists who directly review configurations, optimize security policies, and assist with complex FortiGate incidents.
Continuous 24/7 monitoring and support
The system is continuously monitored to detect anomalies early and enable timely responses, particularly during Black Friday, public holidays, Lunar New Year, and high-traffic sales events.
Proactive and transparent management
Updates, patches, and configuration changes are planned and implemented according to clearly defined procedures. Reports provided after each operational period help the business understand system status and continuously optimize its infrastructure.
Flexible IT resource augmentation
IPSIP Vietnam can take responsibility for advanced management activities or work alongside the existing IT team. The business gains access to multiple areas of expertise without having to build its own 24/7 Firewall operations team.
Strong and trusted cybersecurity protection
IPSIP Vietnam combines the expertise of its security team with a solution ecosystem from SentinelOne, CrowdStrike, Fortinet, and Sekoia. Based on the required scope, suitable solutions are selected to support security monitoring and the detection and management of threats to business systems.
This approach strengthens data protection, supports stable operations, and improves response capabilities when security risks emerge.
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