CUSTOMER STORY – 24/7 SOC OUTSOURCING
Outsourced 24/7 SOC services for a Global MSSP Partner
Monitoring more than 96,000 endpoints and handling over 130,000 cybersecurity alerts
IPSIP Vietnam provides a dedicated SOC team that supports continuous 24/7/365 monitoring, threat detection, and incident response. This operating model enables the partner to expand its security capabilities, meet SLA requirements, and strengthen compliance without building an additional in-house SOC.
96,000+ Endpoints
130,000+ Alerts Handled
SOC 2 Type II
ISO 27001:2022
The challenge of operating a SOC at global scale
The partner needed to expand its continuous cybersecurity monitoring and response capabilities while controlling costs, eliminating after-hours coverage gaps, and meeting stringent SLA requirements.
Global MSSP partner
The security service provider operates cybersecurity systems across multiple countries, with demanding requirements for 24/7 SOC monitoring, rapid response, and transparency into operational data.
Multinational
24/7 SOC
Global SLAs
CHALLENGE
SOC 24/7
IPSIP VIETNAM’S SOLUTION
CHALLENGE
Staffing and budget
Building an on-call team of specialists and a dedicated SOC requires significant investment in recruitment, infrastructure, and ongoing operations.
IPSIP'S CAPABILITY
24/7/365 operations
A dedicated SOC team provides continuous monitoring, helping maintain protection outside business hours, on weekends, and during public holidays.
CHALLENGE
IPSIP'S CAPABILITY
Monitoring blind spots
Timely incident response
Alerts generated at night or over the weekend may go unaddressed, increasing the risk of undetected malware and abnormal activity.
Automated systems combined with SOC experts help triage alerts and coordinate incident response during critical periods.
CHALLENGE
SLA and compliance pressure
IPSIP'S CAPABILITY
Transparent operational data
Alerts generated at night or over the weekend may go unaddressed, increasing the risk of undetected malware and abnormal activity.
Detailed reports and direct communication channels enable the partner to monitor its security posture, verify operational activities, and support compliance requirements.
Results Achieved
After implementing the outsourced 24/7 SOC model, the partner significantly expanded its monitoring coverage, strengthened its alert-handling capabilities, and standardized cybersecurity operations across its multinational systems.
>96.000
Endpoints monitored and protected
IPSIP’s SOC continuously monitors more than 96,000 endpoints, enabling the partner to maintain centralized visibility across a large-scale operating environment.
>130.000
Alerts handled
Since the beginning of 2024, the SOC team has received, analyzed, and handled more than 130,000 cybersecurity alerts, helping filter out noise and focus resources on priority threats.
24/7/365
Continuous monitoring maintained
Monitoring continues outside business hours, on weekends, and during public holidays, minimizing periods when systems are not actively monitored by security specialists.
The outsourcing model enables the partner to expand its SOC capabilities without investing in an entire in-house team and operating infrastructure, while maintaining consistent protection on a global scale.
What is a 24/7 SOC? What challenges does SOC address?
A 24/7 SOC (Security Operations Center) is a continuously operating cybersecurity monitoring center that combines experts, processes, and technology to collect security events, detect suspicious activity, verify alerts, and coordinate incident response. It helps close after-hours monitoring gaps, reduce the workload on IT teams, and improve response consistency.
From security data to response actions
The SOC collects data from systems within the monitoring scope and turns separate events into actionable information.
✓ Collect and centralize security events
✓ Detect suspicious activity
✓ Verify and classify alerts
✓ Investigate causes and impact
✓ Alert, escalate, and coordinate response
CORE VALUE
More than alert forwarding
SOC specialists analyze the context, determine the severity, and provide the information businesses need to make informed response decisions. Response actions are performed according to the agreed scope of responsibility and procedures.
CHALLENGES A 24/7 SOC HELPS BUSINESSES ADDRESS
01
After-hours monitoring gaps
A 24/7 SOC maintains continuous visibility, ensuring alerts do not have to wait until business hours to be reviewed.
03
Insufficient context for incident Prioritization
SOC specialists analyze the relevant assets, accounts, and activity sequences to determine the root cause and scope of impact.
02
Security alert fatigue
Events are centralized, validated, and classified so the IT team can prioritize issues most likely to affect the system directly.
04
Inconsistent incident tesponse coordination
The SOC helps standardize points of contact, priority levels, and coordination procedures when a security incident is detected.
When should a business outsource 24/7 SOC?
Not every organization has the budget, technology platform, and on-call specialists required to build an in-house SOC. Outsourcing gives businesses access to continuous monitoring capabilities without having to invest in the entire system and team from the outset.
Investment Budget
On-Call Specialists
Technology Platform
Why do businesses choose IPSIP Vietnam’s 24/7 SOC service?
Independently assessed controls
IPSIP Vietnam’s service center maintains ISO/IEC 27001:2022 certification and SOC 2 Type II attestation. The SOC 2 Type II report provides independent evidence of the design and operating effectiveness of controls within the assessment scope over a specified period.
24/7 security monitoring center
SOC specialists continuously monitor, validate, and investigate security alerts. Events requiring action are classified and escalated according to procedures agreed with the business.
Services tailored to each environment
The monitoring scope is designed around the business’s critical assets, data sources, existing security tools, and risk profile. Depending on operational requirements, IPSIP can provide a standalone SOC or coordinate SOC and NOC services.
Transparent coordination and reporting
Before operations begin, both parties agree on SLAs, points of contact, response authority, and incident response procedures. The business receives alert details, response recommendations, and reports that support risk management.
Strong and trusted cybersecurity protection
IPSIP combines the expertise of its security team with a solution ecosystem from SentinelOne, CrowdStrike, Fortinet, and Sekoia. Based on the required scope, suitable solutions are selected to support security monitoring and the detection and management of threats to business systems.
This approach strengthens data protection, supports stable operations, and improves response capabilities when security risks emerge.
FOR TECHNOLOGY PARTNERS
White-Label SOC Solutions for MSPs and MSSPs
IPSIP Vietnam provides 24/7 SOC capabilities behind the brands of MSPs, MSSPs, System Integrators, and IT service providers. Partners can expand their cybersecurity portfolios without building an entire SOC and shift-based operations team.
Expand your 24/7 SOC services
Add security monitoring, alert analysis, and incident response coordination to your existing portfolio, delivered to enterprise clients under your brand.
Operate under your processes
Tickets, email channels, escalation matrices, SLAs, and reports can be agreed during onboarding to align with your current service delivery model.
Proven operational capabilities
Services are delivered from IPSIP’s 24/7 monitoring center, with a management system certified to ISO/IEC 27001:2022 and assessed against SOC 2 Type II.
PROTECTING END-CUSTOMER RELATIONSHIPS
IPSIP Vietnam provides the delivery capabilities behind the scenes and will not contact end customers directly without the partner’s approval. The MSP or MSSP retains control of the commercial relationship and customer experience.
Let’s build a partnership model aligned with your existing services and business goals.
TELL US ABOUT YOUR PROJECT
...And our team will:
Review your request within 1–2 business hours.
Provide a detailed proposal based on your project’s specific scope and requirements.
Arrange an in-depth call to discuss your project and finalize the most suitable approach.
Sign the service agreement and officially launch the project with you.
Don’t have specific requirements yet but want to learn more about our capabilities? Visit About IPSIP Vietnam to discover more about our team’s expertise.
