Business context and requirements
Infrastructure operations and security monitoring requirements were defined around the specific needs of a global remittance platform.
CUSTOMER PROFILE
JP
Japanese Financial Group
The customer operates in the international money transfer sector. Its IT systems play a critical role in maintaining the operation of its global remittance platform.
Challenges to address
Requirements and Challenges
01
Maintain continuous operations
The infrastructure required ongoing monitoring to support system stability and availability.
02
24/7 infrastructure and security monitoring
The business required technical resources capable of continuously monitoring both infrastructure operations and security events.
03
Coordinate issue resolution
The internal team must support users and deliver projects while also monitoring and resolving system alerts.
Project activities delivered by IPSIP Vietnam
The project was implemented across two workstreams: infrastructure and system operations, together with cybersecurity assessment and monitoring.
01
Infrastructure and operations
Infrastructure design and Deployment
IPSIP Vietnam designed the architecture and deployed infrastructure for the global remittance system without disrupting live operations.
Controlled system updates
Each new release or system change was managed through a defined process to ensure safe and accurate deployment.
24/7 NOC monitoring and operations
The technical team monitored the system continuously and handled both technical and functional issues.
02
Comprehensive security
Vulnerability assessment
IPSIP Vietnam conducted vulnerability scanning and penetration testing for the website, mobile applications, and APIs. The assessments focused on vulnerabilities including SQL injection, XSS, and buffer overflow.
Reporting and remediation recommendations
Vulnerabilities were documented in detailed reports with remediation and risk mitigation plans.
24/7 SOC monitoring
IPSIP Vietnam established a Security Operations Center to continuously monitor the system and manage cybersecurity threats.
The two workstreams were coordinated to provide the business with visibility into both system operations and security.
Expert team structure
IPSIP Vietnam assigned specialists by Scope so each team could focus on its designated tasks and responsibilities.
SCOPE-BASED ALLOCATION
IPSIP Vietnam project team
Infrastructure and operations
Roles responsible for designing, monitoring, operating, and coordinating the project infrastructure.
L1
NOC L1
Monitored system operations and received newly reported issues.
L2
NOC L2
Handled complex incidents escalated from NOC L1 and managed system updates.
D/S
DevOps/SRE
Advised on and implemented automation for infrastructure operations.
CA
Cloud Architect
Defined a technically suitable and cost-effective deployment approach for the remittance platform.
SEC
Security
Advised on Cloud software security standards, including TLS encryption for internal connections.
PM
Project Manager
Coordinated activities between the customer, IPSIP, and external partners.
01
02
Comprehensive security
Roles responsible for managing, testing, and analyzing cybersecurity activities throughout the project.
CTO
CTO and Operations Director
Provided technical and operational management oversight for the project.
SOC
SOC Manager
Coordinated the SOC team’s activities.
P/A
Pentester and Security Analyst
Tested for vulnerabilities and analyzed identified security issues.
Expertise and qualifications
The project team brought relevant backgrounds and capabilities across the required specialist areas.
Academic background
Bachelor’s degree in Computer Science or Information Technology.
Networking
CCNA and CCNP.
Cloud
AWS, Microsoft Azure và Google Cloud.
Security
SentinelOne and Sekoia.
The team has a strong command of core networking concepts, including TCP/IP, routing, and switching, with the ability to resolve complex incidents and collaborate across technical teams.
Project outcomes
The results are presented across two areas: system operations and security activities.
03
Platforms successfully deployed (Scope 1)
24/7
Continuous monitoring and operations
100%
Threats handled in accordance with SLA commitments (Scope 2)
Operational outcomes
-
Provided technical support for configuring and monitoring the customer’s connected partners.
-
Completed training and fully transferred the security monitoring process to the customer’s internal technical team after 24 months.
Security outcomes
-
Successfully delivered a detailed vulnerability report with a comprehensive remediation roadmap.
-
Successfully established a remote 24/7 Security Operations Center (SOC).
Why choose IPSIP Vietnam’s security solutions?
Highly skilled specialists
Solutions are deployed and supported by specialists with expertise suited to each project’s technical and security scope.
24/7 customer support
IPSIP Vietnam maintains 24/7 support capabilities to receive and coordinate the handling of issues within the agreed service scope.
Continuous improvement
IPSIP Vietnam regularly reviews and improves its solutions to address evolving operational and security requirements.
International standards and certifications
Service operations apply information security standards such as ISO/IEC 27001:2022 and SOC 2 Type II, strengthening controls and protecting information throughout service delivery.
Strong and trusted cybersecurity protection
IPSIP combines the expertise of its security team with a solution ecosystem from SentinelOne, CrowdStrike, Fortinet, and Sekoia. Based on the required scope, suitable solutions are selected to support security monitoring and the detection and management of threats to business systems.
This approach strengthens data protection, supports stable operations, and improves response capabilities when security risks emerge.
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...And our team will:
Review your request within 1–2 business hours.
Provide a detailed proposal based on your project’s specific scope and requirements.
Arrange an in-depth call to discuss your project and finalize the most suitable approach.
Sign the service agreement and officially launch the project with you.
Don’t have specific requirements yet but want to learn more about our capabilities? Visit About IPSIP Vietnam to discover more about our team’s expertise.
