CUSTOMER STORY – OUTSOURCED XDR
Reduce false positives by 48% in 48 hours with outsourced XDR
Comprehensive protection for 550 devices across 25 branches
IPSIP Vietnam implemented a CrowdStrike XDR solution for a multinational company, reducing the IT team’s alert workload, strengthening threat detection, and extending protection across the entire environment without disrupting operations.
CrowdStrike XDR
550 devices
25 branches
3 countries
Customer background and project objectives
The company was expanding rapidly across multiple countries, while its internal team had to protect a distributed environment with limited budgets and resources.
25
branches
03
countries
550
ALERT NOISE & RESOURCE PRESSURE
550
employees
ALERT NOISE & RESOURCE PRESSURE
30%
of all alerts were false positives
Security team overload
Reviewing excessive volumes of inaccurate signals reduced the time available to address genuine threats.
Limited protection tools
The company relied primarily on built-in security tools such as Windows Defender.
Difficulty maintaining continuous protection
The distributed environment placed additional pressure on monitoring and after-hours response activities.
Objectives for IPSIP Vietnam
4 KEY PRIORITIES
Flexible scalability
Support the company’s growing number of devices, users, and branches.
24/7 monitoring
Monitor and support event handling outside regular business hours.
Resource optimization
Balance budget requirements with detection performance.
Improved accuracy
Reduce false positives and focus on priority signals.
Scope of the managed XDR solution
IPSIP Vietnam deployed CrowdStrike XDR to extend endpoint visibility, improve the accuracy of threat analysis, and connect the environment with 24/7 SOC monitoring.
Comprehensive endpoint visibility
A lightweight sensor collects security signals without requiring a system restart.
Automated sandbox analysis
Supports the detection and prevention of potential attacks before they spread.
XDR
CROWDSTRIKE
MANAGED BY IPSIP
Advanced threat analysis
Supports automated classification and data visualization throughout the assessment process.
24/7 SOC monitoring
The environment is continuously monitored by an ISO/IEC 27001-certified Security Operations Center.
Real-time behavioral detection
A Cloud-based architecture combines AI and machine learning to identify abnormal activity.
Solution deployment process
4 stages help define the appropriate scope, configure the solution for the business environment, and transition the system to continuous monitoring.
Engagement setup
Define incident-handling procedures, escalation levels, and agreed security objectives.
System inventory
Inventory the infrastructure and clearly define the solution’s operational scope.
Solution configuration
Install sensors and configure technical settings suited to the business environment.
24/7 SOC operations
Deploy the solution into production and activate continuous monitoring by the Security Operations Center.
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Results Achieved
After the configuration was completed and the system was connected to the 24/7 SOC, the project delivered clear improvements in protection coverage, threat detection, and alert-handling efficiency.
550
Devices protected
The solution was deployed across all 550 devices within 48 hours, with no system restart required and no disruption to user operations.
96%
Increase in threats identified
Centralized visibility, behavioral analysis, and automated classification enabled the system to identify 96% more threats than before deployment.
48%
Reduction in false positives
More accurate signal analysis and filtering reduced false positives by 48%, limiting the volume of unnecessary alerts that the internal technical team needed to investigate.
OVERALL
The results demonstrate that the business can rapidly expand its protection coverage, improve risk detection, and reduce operational pressure without disrupting its existing systems.
Practical benefits of the managed XDR model
The business gains not only XDR technology but also access to a dedicated operations team, helping maintain continuous protection without increasing the workload on its internal staff.
Optimize operating costs
Continuous endpoint monitoring
Focus on core operations
SLA-based operations
SOC expertise to address security challenges
Monitoring and detection
Monitor XDR data for signs of intrusion, malware, and anomalous activity.
Incident analysis
Validate events, gather additional evidence, and assess their severity.
Response to confirmed incidents
Coordinate device isolation, malware removal, and impact mitigation within the agreed scope.
Reporting and coordination
Document response activities and provide reports and recommendations to reduce the risk of recurrence.
Why do businesses deploy XDR with IPSIP Vietnam?
Technology experts
The technical team provides consulting, configuration, and operational support backed by IPSIP Vietnam’s existing technology certifications and expertise.
Continuous improvement in detection capabilities
IPSIP Vietnam deploys advanced monitoring technologies and keeps its tools up to date to improve the detection, analysis, and response to emerging threats.
24/7 monitoring and Support
The Security Operations Center continuously monitors systems, receives alerts, and coordinates incident response outside regular business hours.
International security Standards
Operations are supported by IPSIP’s publicly disclosed management systems and international security certifications, including ISO 27001 and SOC 2.
Strong and trusted cybersecurity protection
IPSIP combines the expertise of its security team with a solution ecosystem from SentinelOne, CrowdStrike, Fortinet, and Sekoia. Based on the required scope, suitable solutions are selected to support security monitoring and the detection and management of threats to business systems.
This approach strengthens data protection, supports stable operations, and improves response capabilities when security risks emerge.
TELL US ABOUT YOUR PROJECT
...And our team will:
Review your request within 1–2 business hours.
Provide a detailed proposal based on your project’s specific scope and requirements.
Arrange an in-depth call to discuss your project and finalize the most suitable approach.
Sign the service agreement and officially launch the project with you.
Don’t have specific requirements yet but want to learn more about our capabilities? Visit About IPSIP Vietnam to discover more about our team’s expertise.
