Network Operator
ABOUT THE ROLE:
When a customer’s system goes down at 3AM, our NOC team is there to catch the issue before it becomes a crisis. At IPSIP, we keep customers’ IT infrastructure, network systems running 24/7. If you have 1+ year of experience, particularly those with a solid foundation in Linux and networking, this is an opportunity to put your technical skills into real-world operations and play an important role in keeping critical systems running.
RESPONSIBILITIES
- Monitor & maintain network, Linux, and cloud production environments
- Detect, classify & escalate incidents by severity
- Troubleshoot and resolve issues following SOPs
- Track incidents via ticketing system, ensure SLA compliance
- Coordinate with customers, vendors, ISPs & internal teams
- Rotate through a 24/7 shift schedule
- Contribute to runbook documentation & process improvement
REQUIREMENTS
- 1+ year experience in Technical Support / NOC / IT Operations
- Degree in IT, Computer Science, Networking, or related field
- Hands-on Linux (Ubuntu) experience
- Solid networking fundamentals and familiarity with ticketing systems
- Able to work rotating shifts 24/7
- Fair English communication
BENEFITS
- 100% sponsorship for job-relevant technical certifications
- Full-salary insurance package + premium medical coverage
- Continuous training & upskilling opportunities
- Free parking, coffee & tea
