24/7 NOC services – IT Infrastructure monitoring
Network Operations Center for businesses
IPSIP Vietnam continuously monitors your network, servers, Cloud infrastructure, and critical IT services. Alerts are validated, classified, resolved, or escalated according to agreed processes and SLAs, helping your IT team detect incidents early and maintain stable operations.
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24/7 infrastructure monitoring
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Incident handling and escalation according to agreed processes and SLAs
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Integration with existing monitoring and ticketing tools
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Service center certified to ISO 27001:2022 and assessed against SOC 2 Type II
What is a 24/7 NOC? What business challenges does NOC address?
A 24/7 NOC (Network Operations Center) continuously monitors the health, performance, and availability of IT infrastructure. The NOC team receives alerts from networks, servers, Cloud environments, and critical services; validates incidents and follows agreed resolution or escalation procedures based on the SLA.
CHALLENGES A 24/7 NOC HELPS BUSINESSES ADDRESS
01
Monitoring gaps outside business hours
Systems remain monitored overnight, on weekends, and during public holidays when the internal IT team is not on duty.
03
Distributed infrastructure without centralized visibility
The status of networks, servers, Cloud environments, and critical IT services is managed through a unified monitoring process.
02
Too many alerts with unclear priorities
Alerts are reviewed and classified by impact, helping the IT team focus on incidents that require immediate attention.
04
Inconsistent incident coordination
Incidents are logged, assigned a ticket, routed to the appropriate contact, and tracked through a defined process instead of being handled separately across multiple channels.
When should a business deploy a NOC?
A 24/7 NOC is suitable when infrastructure must operate continuously, but the IT team cannot monitor it at all times, or when the number of systems and alerts exceeds current operational capacity.
The NOC scope should be defined based on critical assets, operating hours, and the capabilities of the internal IT team.
01
IT services must operate continuously
Websites, applications, SaaS platforms, ERP, and production systems require monitoring outside business hours.
02
Incidents are detected too late
Issues occurring overnight, on weekends, or during public holidays are only discovered after users report them.
03
Complex, Distributed Infrastructure
Multiple offices, factories, data centers, Cloud, or Hybrid Cloud environments are not yet centrally monitored.
04
The IT team is overloaded with operational alerts
The internal team must support users and deliver projects while also monitoring and resolving system alerts.
05
Incident handling processes are inconsistent
There are no clear priorities, responsible contacts, response targets, or escalation procedures.
06
SLA tracking and operational reporting are required
The business needs data on system health, incident history, and resolution activities for management and reporting.
Comparing NOC, SOC, and IT Helpdesk
N
NOC
IT INFRASTRUCTURE OPERATIONS
OBJECTIVE
Maintain system availability, performance, and operational stability.
SCOPE
Maintain system availability, performance, and operational stability.
WHEN NEEDED?
When a business needs after-hours monitoring, reduced downtime risks, and additional operational capacity.
S
SOC
CYBERSECURITY MONITORING
OBJECTIVE
Detect, analyze, and support responses to attack indicators or suspicious activities.
SCOPE
Security events from systems, networks, endpoints, Cloud environments, and cybersecurity tools.
WHEN NEEDED?
When a business needs stronger capabilities to detect and respond to cybersecurity threats.
I
IT Helpdesk
USER SUPPORT
OBJECTIVE
Help employees resolve IT issues arising during their daily work.
SCOPE
Computers, software, accounts, Microsoft 365, user devices, and connectivity.
WHEN NEEDED?
When a business needs a centralized IT support channel and wants to reduce the workload of its internal team.
Business don’t have to choose just one
Businesses can combine NOC, SOC, and IT Helpdesk services to manage infrastructure, cybersecurity, and user support requests together.
Benefits of outsourced 24/7 NOC services
Outsourced NOC services enable businesses to maintain continuous infrastructure monitoring capabilities without having to build their own operations center and organize on-call teams. This model supplements resources for the IT department, standardizes incident handling, and enhances control over system operations.
Maintain monitoring outside business hours
Infrastructure remains monitored overnight, on weekends, and during public holidays, reducing operational gaps outside the internal IT team’s working hours.
Add capabilities without building an in-house NOC
Businesses gain access to operations specialists, established processes, and monitoring tools without recruiting, training, and managing a 24/7 shift team.
Reduce pressure on the internal IT team
The NOC monitors alerts, follows response procedures, and manages escalation, allowing the IT team to focus on higher-value projects and priorities.
Standardize incident handling and escalation
Alerts are classified, logged as tickets, tracked, and routed to the appropriate contacts based on agreed priorities and SLAs.
Adapt to existing infrastructure
The service scope can be tailored to existing systems, monitoring hours, and each party’s responsibilities while integrating with current monitoring tools, ticketing platforms, and processes.
Improve operational control
Reports, ticket histories, and incident data help businesses monitor system health, identify recurring issues, and determine areas for improvement.
An outsourced NOC does not fully replace the internal IT department. It serves as an additional operations layer, helping businesses expand monitoring capabilities as needed while retaining control over infrastructure and technical decisions.
Scope of IPSIP Vietnam’s 24/7 NOC services
IPSIP Vietnam provides continuous 24/7 IT infrastructure monitoring, alert intake and analysis, process-based incident handling, and escalation when required. System scope, response authority, support levels, and SLAs are tailored to each business’s operating environment.
01 / MONITORING
24/7 infrastructure monitoring
Monitor networks, servers, Cloud environments, and IT services within the agreed scope.
03 / REDINESS
Process-based incident handling
Perform approved technical actions and escalate interventions outside the authorized scope to the appropriate contact.
02 / RESPONSE
Alert analysis
Receive alerts, verify system status, and perform an initial diagnosis before determining the appropriate response.
04 / EXPERTISE
Ticket management and SLA tracking
Create or receive tickets, classify priorities, update statuses, and monitor resolution targets.
What do businesses receive from 24/7 NOC services?
The 24/7 NOC service provides operational coordination, incident handling, and reporting capabilities, giving businesses clear visibility into monitoring activities within the agreed service scope.
Operational support during Holidays
The NOC team maintains operational coordination and response capabilities when incidents occur during public holidays.
Customized dashboards and monitoring systems
Dashboards and monitoring systems are configured around the company’s requirements, supported by recommendations from IPSIP’s specialists.
Incident reports and root cause analysis
When an incident occurs, the business receives a report covering the event and the results of the root cause analysis after response activities are completed.
Monthly operational Reports
The Monthly Report summarizes workload, time spent responding to alerts and incidents, the number of alerts and incidents, and specialist recommendations when required.
How does the NOC handle an infrastructure alert?
Not every alert is an incident. The NOC validates the alert, assesses its impact, and follows the appropriate process before resolving or escalating it to an authorized contact.
Monitor → Detect → Validate → Classify → Respond → Escalate → Track → Handover → Recheck
01
Monitor
Monitor the status of the system.
02
Detect
Identify alerts or signs of unusual activity.
03
Validate
Review the alert before taking further action.
04
Classify
Classify the incident to determine the appropriate response.
05
Respond
Take action within the authorized scope.
06
Escalate
Escalate when the incident exceeds the current team’s capability or requires higher-level support.
07
Track the Incident
Continue tracking its progress and status.
08
Handover
Transfer the incident and all relevant information.
09
Recheck
Verify the system status after response actions have been taken.
10 / OUTCOME CONFIRMATION
Has the Incident Been Resolved?
RESOLVED
The process is completed.
NOT RESOLVED
Continue monitoring, responding, or escalating the incident.
Incident response coordination model and SLA
IPSIP Vietnam works closely with each business to understand its requirements and agree on alert-handling procedures and SLAs, ensuring consistency across the 24/7 operating model.
01
02
03
04
AGREEMENT
Requirements and SLA
Define alert-handling requirements and an SLA aligned with operational needs.
STANDARDIZATION
Develop SOPs
Develop procedures for monitoring activities and initial response actions.
ESCALATION
Escalation Process
Applied when higher authorization or senior engineer involvement is required.
POST-INCIDENT
Analysis and reporting
Analyze root causes and report findings to improve service quality over time.
↻ Post-incident analysis supports continuous service improvement.
TOOLS AND PLATFORMS
Monitoring, ITSM, and integration capabilities
IPSIP Vietnam’s NOC team has experience working with a wide range of monitoring and ticketing systems and can adapt flexibly to each customer’s infrastructure environment.
Monitoring & Network
Grafana
Zabbix
Prometheus
FortiGate
ITSM & Ticketing
Zendesk
Jira
Salesforce
Cloud
Microsoft Azure
AWS
Google Cloud
Operational access control
Multiple security measures are applied to control who can access customer environments, which actions they may perform, and how their activities are monitored.
NDA confidentiality commitments
IPSIP Vietnam employees sign Non-Disclosure Agreements to protect customer information throughout service delivery.
Operational access permissions
Access rights are assigned by scope. The NOC team only performs commands and actions permitted by its granted privileges, reducing the risk of unauthorized or harmful activities.
ISO/IEC 27001:2022
The certification demonstrates that IPSIP Vietnam applies an information security management system when delivering services as a third-party provider.
Multi-Factor authentication
MFA combines multiple authentication factors, such as a password or PIN with an OTP or biometric data.
Access logs and PAM
Records login and logout events and the actions performed by users during each session.
24/7 NOC deployment process at IPSIP Vietnam
Before go-live, IPSIP Vietnam and the business agree on the monitoring scope, response procedures, authority, escalation contacts, and SLA for the operating environment.
01
ASSESSMENT
Current environment and requirements
Identify systems, critical assets, operating hours, architecture, processes, and existing tools.
04
INTEGRATION
Go-live preparation
Connect or adopt monitoring, ticketing, and knowledge base systems; test alerts and hand over procedures.
02
KICHOFF
Coordination plan
Define responsibilities, contacts, communication channels, and the implementation plan between IPSIP and the business.
05
OPERATIONS
24/7 NOC go-live
Begin monitoring, validating, and handling alerts according to agreed procedures or escalate them to the appropriate specialists.
03
DESIGN
Scope, processes and SLA
Agree on monitoring sources, incident severity levels, response targets, operating authority, and the escalation matrix.
06
IMPROVEMENT
Periodic reporting
Review operations, update the knowledge base, and recommend improvements to monitoring practices.
Deployment time depends on the number of systems, tool integration capabilities, available documentation, and each party’s scope of responsibility.
Why choose IPSIP Vietnam for 24/7 NOC services?
Service center meeting international standards
IPSIP’s service center is certified to ISO/IEC 27001:2022 and SOC 2 Type II. This enables businesses to evaluate the service provider’s controls, operating processes, and information management practices.
Multi-tier, multidisciplinary team
The operating model can coordinate first-line NOC analysts with specialist system, network, and Cloud engineers, ensuring alerts are escalated to the appropriate experts when they exceed the initial support scope.
Services tailored to each business
The monitoring scope, response authority, handling procedures, escalation matrix, and SLA are defined around the company’s systems and operational objectives.
Integration with existing systems
IPSIP Vietnam can adopt the company’s existing monitoring tools, ticketing platforms, and knowledge base or coordinate the deployment of additional solutions when required.
Cross-platform technology expertise
IPSIP Vietnam’s technical team receives ongoing training in monitoring, Cloud, networking, and IT service management technologies. This cross-platform expertise enables IPSIP to work across diverse environments, adopt the tools already used by the business, and recommend suitable solutions without requiring a complete replacement of existing systems.
Technologies are selected based on the company’s architecture, operational requirements, integration capabilities, and available budget.
About IPSIP Vietnam
15+
Year of experience
1.450.000
Annual alerts processed
35
DDoS attacked locked
5
Contries
80+
International and domestic IT experts
IPSIP Vietnam's management system and team of experts meet the most stringent international security standards
Proven expertise
IPSIP has successfully delivered 50+ projects for businesses in Vietnam and worldwide, across diverse industries and IT environments.
Finance
Education
Healthcare
Insurance
>90%
of clients continue using our services
Customer trust reflects IPSIP Vietnam’s consistent service quality and long-term commitment to supporting IT operations and growth.
Our clients’ success stories
Securing and optimizing global operations
FOR TECHNOLOGY PARTNERS
MSP & MSSP partnership model
IPSIP Vietnam provides 24/7 NOC capabilities behind the brands of MSPs, MSSPs, System Integrators, and IT service providers. Partners can expand their infrastructure monitoring and operations portfolio without building their own NOC or staffing a dedicated shift team.
Deliver services under the partner’s brand
IPSIP Vietnam handles back-end service operations while the partner retains control of customer relationships, branding, and the commercial model.
Add 24/7 monitoring capabilities
The roles of IPSIP, the partner, and the end customer are defined in the coordination model, including response authority, contacts, escalation matrix, and SLA.
Expand the service portfolio flexibly
Depending on their business strategy, partners can offer 24/7 NOC as a standalone service or combine it with IT Helpdesk and 24/7 SOC to create a broader IT operations and cybersecurity portfolio.
FLEXIBLE, SCALABLE MSP & MSSP PARTNERSHIPS
IPSIP Vietnam provides the delivery capabilities behind the scenes and will not contact end customers directly without the partner’s approval. The MSP or MSSP retains control of the commercial relationship and customer experience.
Let’s build a partnership model aligned with your existing services and business goals.
FAQ
Services that complement NOC
NOC focuses on the availability, performance, and stability of IT infrastructure. Depending on the operating environment, businesses can combine NOC with Cloud, cybersecurity, and user support services for more unified system management.
TELL US ABOUT YOUR PROJECT
...And our team will:
Review your request within 1–2 business hours.
Provide a detailed proposal based on your project’s specific scope and requirements.
Arrange an in-depth call to discuss your project and finalize the most suitable approach.
Sign the service agreement and officially launch the project with you.
Don’t have specific requirements yet but want to learn more about our capabilities? Visit About IPSIP Vietnam to discover more about our team’s expertise.
