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Cyber Security Hub
Stay updated with the latest news on technology, cybersecurity, market reports
Featured News
Cybersecurity weekly news (September 28–October 4): 1.1 Billion personal data records, Cisco SD-WAN Zero-day and the race to control AI agents
Cybersecurity news for September 28–October 4, 2026: 1.1 billion personal data records, online scams, Cisco SD-WAN zero-day, KillSec and AI Agent risks.
1 day ago
Cybersecurity Weekly News (September 21–27): 120 Million Data Records Illegally Collected, Check Point Zero-Day and AI Risks
Cybersecurity news for September 21–27, 2026: 120 million data records illegally collected, Check Point zero-day, Gemini AI and TeamCity ransomware.
Sep 28
Cybersecurity Weekly News (14/9–20/9): Malware Hidden in Documents, Billion-VND Fraud and AI-Accelerated Attacks
Cybersecurity news for September 14–20, 2026: malware hidden in Word/PDF files, VND 1 trillion fraud, AI Agents, Microsoft Cloud phishing and supply-chain risks.
Sep 21
Optimizing IT risk management with in-depth Information Security GRC solutions
Information security GRC is increasingly becoming a critical part of IT governance strategy, helping align governance, risk, and compliance requirements into a unified model.
Aug 25
Network maintenance for Startups: In-house or Outsourced?
Learn what a startup network maintenance solution should include, how to choose the right support model, and what to look for in a service provider.
Jul 25
Financial sector cybersecurity 2026: Decoding 6 cyberattack trends and proactive defense strategies
Decode 6 financial sector cybersecurity trends in 2026 from Darktrace & Visa. Discover how to combat ransomware and phishing with a 24/7 SOC platform from IPSIP experts!
Jul 7
AI 1980s Photos: Warning on Personal Data Exposure Risks
The AI 1980s photo trend may expose facial and personal data exposure, creating risks involving deepfakes, identity misuse, social engineering and privacy loss.
4 days ago
AI autonomously infiltrates government systems
Recently, the tech world recorded a rare and alarming incident: an AI system autonomously bypassed security barriers to breach an Australian government healthcare database.
Sep 25
Gemini breaches systems of three companies during security test
Recently, tech company Google confirmed a rare incident: its artificial intelligence (AI) model Gemini autonomously breached the systems of three different companies.
Sep 21
24H movement
From the PUBG case: How should online games protect player data?
From the PUBG case, explore how online games online game player data protection, accounts, personal data and systems, and what businesses can learn about cybersecurity.
5 hours ago
"The Gentlemen" ransomware and the threat of double extortion tactics
Recently, the cybersecurity situation in Hung Yen has faced complex developments as information systems of several local agencies and organizations showed signs of being compromised. The culprits behind these attacks have been identified as two dangerous ransomware strains named "The Gentlemen" and "Trigona." In response to the situation, the Hung Yen Provincial Police quickly issued an urgent warning to help units take timely preventive measures.
1 day ago
AI 1980s Photos: Warning on Personal Data Exposure Risks
The AI 1980s photo trend may expose facial and personal data exposure, creating risks involving deepfakes, identity misuse, social engineering and privacy loss.
4 days ago
All posts
10 essential IT Helpdesk SLA clauses for your service contract
An operationally sound IT Helpdesk SLA must clearly define service scope, support hours, intake channels, priority levels, response and recovery timelines, SLA clock rules, exclusions, escalation workflows, audit reporting, service credits, and periodic review mechanisms.
3 hours ago
IT Helpdesk RFP template for fair vendor comparison
An IT Helpdesk RFP should include context, scope, volume metrics, SLAs, tools, security, transition, governance, commercial terms, and a scoring matrix. When all vendors respond in a standardized format, businesses can evaluate solutions, risks, and total cost on an equal footing.
6 days ago
30-day IT Helpdesk Audit: Identifying bottlenecks before outsourcing
A 30-day IT Helpdesk audit involves scope definition, ticket data extraction, workflow and tool reviews, stakeholder interviews, risk heatmap creation, and a 90-day roadmap. The findings help organizations decide whether to improve internally, outsource, or adopt a hybrid model.
Sep 29
What does an IT Helpdesk self-service portal need for employees to actually use it?
What does an IT Helpdesk self-service portal need for employees to actually use it? This article covers selecting suitable requests, building intuitive service catalogs, optimizing search experience, internal communication, measuring adoption, and evaluating service providers.
Sep 24
How to calculate IT Helpdesk staffing based on users, tickets, and support hours
Do not calculate IT Helpdesk staffing based on user count alone. Convert ticket volume into resolution hours, divide by effective FTE capacity, and adjust for SLAs, shift schedules, peak hours, L1/L2/L3 skill requirements, and redundancy buffers.
Sep 22
Escalation matrix for IT Helpdesk: When to escalate from L1 to L2 and L3?
An IT Helpdesk escalation matrix defines when a ticket must transfer from L1 to L2, L3, or management, specifying receiving roles, response timeouts, required handoff data, and end-user update ownership.
Sep 17
What is an IT Helpdesk ticket? Structure of a complete request ticket
An IT helpdesk ticket is a structured record used to intake, categorize, and track IT support requests. A data-complete ticket enables helpdesk teams to accurately identify issues, set priorities, and designate ownership, reducing back-and-forth communication and resolution delays.
Sep 15
When does a business need 24/7 IT Support more than an in-house IT staff member?
For many Small and Medium-sized Businesses (SMBs), having an in-house IT staff member often provides a sense of security, driven by the thought that "someone is in charge." However, in a continuous operational environment, that is simply not enough. This is why 24/7 IT Support has become a compelling choice.
May 7
Building a disaster recovery plan with an IT partner
Build a Disaster Recovery Plan (DRP) to help your business minimize downtime and protect data against ransomware. Explore the standard process from IT experts.
May 5
Which IT Helpdesk software should be used for efficient operations?
Discover IT Helpdesk software and ticketing systems that help SMEs and startups optimize incident handling processes, ensure SLA compliance, and improve internal IT performance.
Dec 31, 2025
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