Cyber ​​Security Hub

Use these 25 questions to define IT Helpdesk requirements for users, support hours, systems, SLA, onsite support, security, and reporting before requesting a quote.

Two vendors may both provide an "IT Helpdesk quote," but the actual scope can vary significantly. One may only receive and resolve end-user incidents; the other might include onsite support, Microsoft 365 administration, or certain infrastructure components.

Vietnam’s Ministry of Public Security warns of fake Mid-Autumn Festival QR code scam gifts carrying QR codes that lead to phishing sites, rogue apps and attempts to steal OTPs or money.

A 30-day IT Helpdesk audit involves scope definition, ticket data extraction, workflow and tool reviews, stakeholder interviews, risk heatmap creation, and a 90-day roadmap. The findings help organizations decide whether to improve internally, outsource, or adopt a hybrid model.

IPSIP has operated a dedicated 24/7 L1–L2 SOC for SNS for over five years, building extensive hands-on experience with SentinelOne and Sekoia in day-to-day cybersecurity operations.

Learn what an IT Helpdesk monthly report should include, from Executive Summary and SLA/KPIs to Top Issues, capacity, action tracking, and next-month priorities.

Cybersecurity news for September 21–27, 2026: 120 million data records illegally collected, Check Point zero-day, Gemini AI and TeamCity ransomware.

The recent strategic partnership between cybersecurity solution vendor WALLIX and Deloitte Germany in Europe is opening up new standards in protecting operational systems, while providing valuable perspectives for enterprises in Vietnam.

Recently, the tech world recorded a rare and alarming incident: an AI system autonomously bypassed security barriers to breach an Australian government healthcare database.

An employee cannot connect to Wi-Fi. The IT Helpdesk checks, restarts the Access Point, and the connection works again. The ticket is closed. A week later, the same error appeared. The IT team handles it again and closes the ticket. This is when the IT team needs to shift from handling individual incidents to applying the Root Cause Analysis (RCA) process to find the underlying causes behind recurring issues. This is also where Problem Management makes a difference in IT Help

What does an IT Helpdesk self-service portal need for employees to actually use it? This article covers selecting suitable requests, building intuitive service catalogs, optimizing search experience, internal communication, measuring adoption, and evaluating service providers.

Decree 327/2026/ND-CP introduces new requirements for handling cyber violations. Businesses should review monitoring, access controls and incident response.

A rare incident recently occurred in cyberspace as the notorious malware extortion group ShinyHunters publicly claimed to have successfully breached the systems of the Federal Bureau of Investigation (FBI).

Cybersecurity vendor Check Point has issued an urgent advisory regarding two security vulnerabilities currently being actively exploited in the wild. Most critical is a Zero-Day vulnerability.

Learn how to build an IT Helpdesk Knowledge Base with taxonomy, article templates, ownership, review workflows, lifecycle management, FCR and ticket deflection.