24/7 SOC services | Sercurity Operation Center for Businesses
Continuous threat detection, analysis and response support 24/7
IPSIP Vietnam combines security experts with SIEM, SOAR, and XDR to monitor IT infrastructure, verify alerts, and detect suspicious activity early. Our managed SOC service integrates with existing environments, helping businesses strengthen security capabilities without building an in-house SOC.
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24/7 monitoring, verification, and classification of security alerts.
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Coordinated investigation, escalation, and response under agreed procedures.
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IPSIP’s Service Center is certified to ISO 27001:2022 and SOC 2 Type II.
What is a 24/7 SOC? What challenges does SOC address?
A 24/7 SOC (Security Operations Center) is a continuously operating cybersecurity monitoring center that combines experts, processes, and technology to collect security events, detect suspicious activity, verify alerts, and coordinate incident response. It helps close after-hours monitoring gaps, reduce the workload on IT teams, and improve response consistency.
From security data to response actions
The SOC collects data from systems within the monitoring scope and turns separate events into actionable information.
✓ Collect and centralize security events
✓ Detect suspicious activity
✓ Verify and classify alerts
✓ Investigate causes and impact
✓ Alert, escalate, and coordinate response
CORE VALUE
More than forwarding alerts
SOC experts analyze context, determine severity, and provide the information businesses need to make response decisions. Response actions follow the agreed responsibilities and procedures.
CHALLENGES A 24/7 SOC HELPS BUSINESSES ADDRESS
01
After-hours monitoring gaps
A 24/7 SOC maintains continuous visibility so alerts do not wait until business hours for review.
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Limited context for Prioritization
SOC experts analyze related assets, accounts, and activities to determine the cause and scope of impact.
02
Security alert overload
Events are centralized, verified, and classified so IT teams can prioritize issues most likely to affect systems.
04
Inconsistent response Coordination
The SOC helps standardize contacts, priority levels, and response steps when security incidents are detected.
When does a business need a 24/7 SOC?
Businesses should consider a 24/7 SOC when continuous security monitoring is required but internal resources are limited, or when a security incident could significantly affect data, operations, and reputation. A SOC is especially suitable for organizations with distributed infrastructure, sensitive data, or audit and security requirements.
OPERATIONAL INDICATORS
01
Systems must remain continuously available
Transaction platforms, production systems, and digital services may face major losses during downtime. A SOC maintains after-hours monitoring so suspicious activity can be reviewed and escalated promptly.
02
No IT monitoring outside business hours
A managed SOC adds dedicated monitoring at night, on weekends, and during holidays without requiring the business to operate full internal security shifts.
03
Distributed infrastructure and a growing attack surface
Cloud, remote work, multiple branches, and third-party connections increase the number of areas requiring control. A SOC centralizes events within scope to reduce blind spots across different environments.
RISK AND GOVERNANCE
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Sensitive data and digital assets
Customer information, payment data, privileged accounts, and intellectual property require close monitoring so high-impact risks can be prioritized.
05
Audit and security compliance requirements
Industries with strict data governance requirements need the ability to record, monitor, trace, and respond to incidents within the appropriate control scope.
06
Customer, partner or insurance requirements
Customer contracts, vendor assessments, or cyber insurance terms may require proof of monitoring and incident response capabilities. A 24/7 SOC provides clear contacts, escalation procedures, and agreed responsibilities.
Businesses do not need to meet every condition above. The need for a SOC should be assessed based on business impact, attack surface, internal resources, and actual incident response requirements.
Benefits of 24/7 Outsourced SOC Services
According to a Kaspersky survey, 96% of participating Vietnamese businesses plan to outsource at least part of their SOC operations. Of these, 59% prefer a hybrid model and 37% are considering SOC-as-a-Service. The findings show that businesses choose outsourced SOC services not only to optimize costs, but also to maintain continuous monitoring, access expertise, and improve incident response.
Maintain 24/7 Security Monitoring
An outsourced SOC continuously monitors security events outside business hours, on weekends, and during holidays. In the survey, 79% of Vietnamese businesses identified 24/7 protection as a key reason for outsourcing SOC operations.
Reduce the workload on internal IT and security teams
The SOC provider handles daily monitoring, analysis, and alert triage, allowing internal teams to focus on risk management and business priorities. This was considered an important benefit by 56% of surveyed Vietnamese businesses.
Access advanced technology and expertise
Businesses gain access to SIEM, SOAR, XDR, and security specialists without building the entire operating environment in-house. Access to advanced security technology was identified as a key driver by 80% of Vietnamese respondents.
Standardize detection and incident response
Alerts are analyzed, their impact is verified, and they are handled under agreed procedures. This reduces the risk of missing critical alerts while clarifying responsibilities between the SOC and the business.
Support governance and compliance
Event reports, response histories, and monitoring data help businesses track their security posture and prepare evidence for relevant assessments. Among surveyed Vietnamese businesses, 58% cited support for compliance requirements and standards.
Flexible to resources and budget
Businesses can combine the SOC with their existing IT team or fully outsource SOC operations. This reduces the need to invest in platforms, processes, and shift-based personnel at the same time. Budget efficiency influenced the decision of 62% of surveyed Vietnamese businesses.
*Data source: A Kaspersky survey published in 2026 and cited by Vietnam Science and Technology Magazine. Participants were IT security professionals and managers from companies with more than 500 employees across 16 countries, including Vietnam, that planned to deploy a SOC.
Scope of IPSIP Vietnam’s 24/7 SOC services
SOC 24/7 services operated by IPSIP Vietnam ensure continuous monitoring of the enterprise network, timely threat detection, and rapid incident response, firmly strengthening security for data and systems.
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24/7 security monitoring
Continuously monitor servers, endpoints, networks, applications, accounts, and Cloud infrastructure.
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Threat Hunting
Proactively investigate signs of compromise and suspicious behavior not detected by automated tools.
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Event collection and correlation
Centralize data from security systems, XDR, and Managed Firewall 24/7 to identify chains of suspicious activity.
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Incident response coordination
Provide evidence, remediation recommendations, and coordinate risk isolation within approved authority. The service can be combined with PAM Bastion to control privileged accounts.
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Alert analysis and validation
Assess the context, impact, and response priority before escalating alerts to the business.
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Reporting and improvement
Provide event reports, response results, and recommendations; coordinate with NOC 24/7 when incidents involve IT infrastructure.
Data sources that may be monitored
Integration capabilities are determined after assessing the company’s infrastructure, existing technologies, and technical requirements.
Firewall
Endpoints
Network Devices
Servers
Network Devices
Business Applications
Cloud
Active Directory
Scope is defined for each business. Not all services and data sources are included by default. Response authority, SLAs, data retention periods, and reporting frequency are defined after the assessment and documented in the service agreement.
How does the 24/7 SOC handle security alerts?
Each alert is validated, classified, and handled according to the agreed process. Response actions are performed only within the company’s authorized scope and SLA.
DETECTION
01
Detect
Receive alerts from security data sources within the monitoring scope.
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Validate
Determine whether the alert is valid, a false positive, or an event that has already been blocked.
ANALYSIS
03
Investigate
Analyze the source, sequence of activities, and potentially affected assets.
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Classify Severity
Assess the severity and determine the response priority.
RESPONSE
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Notify and escalate
Notify the designated contacts according to the agreed SLA.
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Coordinate response
Recommend or perform response actions within the approved scope.
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Report and improve
Close the alert, document the outcome, and recommend improvements to monitoring rules.
SIEM, SOAR, XDR: Multi-layered defense system
IPSIP Vietnam combines SIEM, SOAR, XDR, and threat intelligence to improve visibility, automate response processes, and help SOC analysts respond more accurately.
SIEM – Centralized event analysis
Collects and correlates data from multiple security sources to detect signs of suspicious activity across the entire system.
XDR powered by Sekoia.io
Uses more than 1,000 built-in detection rules, combined with IPSIP’s custom rules, to accurately identify intrusion attempts.
SOAR – Process optimization
Standardizes playbooks, automates repetitive response steps, and reduces alert noise so analysts can focus on priority events.
SOC Tools and CTI
Develops automated playbooks and uses Cyber Threat Intelligence to provide updated threat context and support incident investigation and response.
XDR – Detection across multiple system layers
Correlates signals from endpoints, Email, identities, networks, and Cloud environments to identify attack chains with full context. Learn more about IPSIP’s XDR solution.
Incident response coordination model and SLA
IPSIP Vietnam is responsible for monitoring, validating, and escalating alerts. The business provides relevant information and approves actions that may affect its systems.
Monitoring, access control, escalation, and incident reporting are performed within the control environment of IPSIP’s service center, certified to ISO/IEC 27001:2022 and assessed against SOC 2 Type II.
SERVICE OPERATOR
IPSIP VIETNAM
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Monitor and analyze alerts 24/7
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Validate, classify, and escalate incidents
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Provide evidence and response recommendations
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Take action within the authorized scope
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Report outcomes and recommend improvements
COORDINATING PARTY
The Business
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Appoint contacts for notification and escalation
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Provide information about critical systems
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Approve actions outside the authorized scope
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Implement changes within its internal environment
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Review and confirm incident closure
What does the SLA define?
Monitoring scope and service hours
Contact and escalation channels
Severity levels
Response authority
Response time targets
Incident reporting and closure
Response time does not mean the time required for full resolution. Specific SLA targets are defined in the service agreement.
TAILORED SERVICE
24/7 SOC deployment process at IPSIP Vietnam
The service is designed around each business’s critical assets, data sources, risk profile, and coordination model.
01
Assess requirements
Identify critical systems and assets, data sources, and monitoring requirements.
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Define the SOC scope
Recommend the monitoring model, technology integrations, and responsibilities of each party.
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Agree on the SLA
Define incident severity levels, response times, escalation contacts, and response authority.
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Integrate and Operate
Connect data sources, test alerts, and transition the service into full operation.
Why do businesses choose IPSIP Vietnam’s 24/7 SOC service?
Independently assessed control environment
IPSIP Vietnam’s service center is certified to ISO/IEC 27001:2022 and assessed against SOC 2 Type II. The SOC 2 Type II report provides independent evidence of the design and operating effectiveness of in-scope controls over a defined period.
24/7 security monitoring center
SOC analysts continuously monitor, validate, and investigate security alerts. Events requiring action are classified and escalated according to the process agreed with the business.
Service tailored to each system
The monitoring scope is designed around critical assets, data sources, existing security tools, and the company’s risk profile. IPSIP can deploy SOC independently or coordinate SOC and NOC services based on operational needs.
Transparent coordination and reporting
Before operations begin, both parties agree on the SLA, contact points, response authority, and incident response process. The business receives alert details, response recommendations, and reports to support risk management.
IPSIP Vietnam’s technology and expertise
About IPSIP Vietnam
15+
Year of experience
1.450.000
Annual alerts processed
35
DDoS attacked locked
5
Contries
80+
International and domestic IT experts
IPSIP Vietnam's management system and team of experts meet the most stringent international security standards
Proven expertise
IPSIP has successfully delivered 50+ projects for businesses in Vietnam and worldwide, across diverse industries and IT environments.
Finance
Education
Healthcare
Insurance
>90%
of clients continue using our services
Customer trust reflects IPSIP Vietnam’s consistent service quality and long-term commitment to supporting IT operations and growth.
Case study
Securing and optimizing global operations
FOR TECHNOLOGY PARTNERS
White-Label SOC Solutions for MSPs and MSSPs
IPSIP Vietnam provides 24/7 SOC capabilities behind the brands of MSPs, MSSPs, System Integrators, and IT service providers. Partners can expand their cybersecurity portfolios without building an entire SOC and shift-based operations team.
Expand your 24/7 SOC services
Add security monitoring, alert analysis, and incident response coordination to your existing portfolio, delivered to enterprise clients under your brand.
Operate under your processes
Tickets, email channels, escalation matrices, SLAs, and reports can be agreed during onboarding to align with your current service delivery model.
Proven operational capabilities
Services are delivered from IPSIP’s 24/7 monitoring center, with a management system certified to ISO/IEC 27001:2022 and assessed against SOC 2 Type II.
PROTECTING END-CUSTOMER RELATIONSHIPS
IPSIP Vietnam provides the delivery capabilities behind the scenes and will not contact end customers directly without the partner’s approval. The MSP or MSSP retains control of the commercial relationship and customer experience.
Let’s build a partnership model aligned with your existing services and business goals.
FAQ
Services that complement SOC 24/7
Expand from user support to IT management, infrastructure monitoring, and cybersecurity as your business grows.
TELL US ABOUT YOUR PROJECT
...And our team will:
Review your request within 1–2 business hours.
Provide a detailed proposal based on your project’s specific scope and requirements.
Arrange an in-depth call to discuss your project and finalize the most suitable approach.
Sign the service agreement and officially launch the project with you.
Don’t have specific requirements yet but want to learn more about our capabilities? Visit About IPSIP Vietnam to discover more about our team’s expertise.
