Cyber ​​Security Hub

An operationally sound IT Helpdesk SLA must clearly define service scope, support hours, intake channels, priority levels, response and recovery timelines, SLA clock rules, exclusions, escalation workflows, audit reporting, service credits, and periodic review mechanisms.

When it comes to granting administrative privileges, changing production configurations, handling security incidents, or prioritizing actions during a major incident, the critical question is no longer can the vendor do it? but rather who has the decision-making authority and who is ultimately responsible? That is why the IT Helpdesk RACI Matrix should be defined alongside the service scope and Service Level Agreement (SLA) right from the start.

Cybersecurity 2027: 8 priorities businesses should prepare for across AI, data, cloud, and recovery, drawing on PwC reports and sources from WEF, ENISA, Verizon, and NIST.

From the PUBG case, explore how online games online game player data protection, accounts, personal data and systems, and what businesses can learn about cybersecurity.

Recently, the cybersecurity situation in Hung Yen has faced complex developments as information systems of several local agencies and organizations showed signs of being compromised. The culprits behind these attacks have been identified as two dangerous ransomware strains named "The Gentlemen" and "Trigona." In response to the situation, the Hung Yen Provincial Police quickly issued an urgent warning to help units take timely preventive measures.

Learn how to design a 30-day IT Helpdesk pilot with limited scope, baseline data, KPIs, governance, and acceptance criteria before deciding whether to scale.

Cybersecurity news for September 28–October 4, 2026: 1.1 billion personal data records, online scams, Cisco SD-WAN zero-day, KillSec and AI Agent risks.

IPSIP monitors Microsoft Defender for Endpoint and Defender for Servers, supporting containment, Live Response, KQL threat hunting, and security incident response.

IPSIP has worked directly with CrowdStrike for over five years and has team members holding CCFR, CCFA, and CrowdStrike Certified SIEM Analyst certifications to support MDR operations.

At that point, the selection process is no longer about reading proposals, but shifts to verifying how the service will operate in practice. That is the role of IT Helpdesk vendor due diligence.

The AI 1980s photo trend may expose facial and personal data exposure, creating risks involving deepfakes, identity misuse, social engineering and privacy loss.

Apple has released new operating system updates to address a severe information security incident. This marks the seventh zero-day vulnerability that the tech giant has had to address since the beginning of the year, following signs of exploitation in attack campaigns targeting highly selected individuals.

About 120 million personal data records were allegedly collected and sold illegally in Vietnam. Explore the risks, penalties and key protection measures.

An IT Helpdesk RFP should include context, scope, volume metrics, SLAs, tools, security, transition, governance, commercial terms, and a scoring matrix. When all vendors respond in a standardized format, businesses can evaluate solutions, risks, and total cost on an equal footing.

Explore outsourced IT services for marketing agencies through research from Vietnam, Singapore, and global case studies: support, costs, SLAs, and security.