Cyber ​​Security Hub

The AI 1980s photo trend may expose facial and personal data exposure, creating risks involving deepfakes, identity misuse, social engineering and privacy loss.

About 120 million personal data records were allegedly collected and sold illegally in Vietnam. Explore the risks, penalties and key protection measures.

Use these 25 questions to define IT Helpdesk requirements for users, support hours, systems, SLA, onsite support, security, and reporting before requesting a quote.

Vietnam’s Ministry of Public Security warns of fake Mid-Autumn Festival QR code scam gifts carrying QR codes that lead to phishing sites, rogue apps and attempts to steal OTPs or money.

A 30-day IT Helpdesk audit involves scope definition, ticket data extraction, workflow and tool reviews, stakeholder interviews, risk heatmap creation, and a 90-day roadmap. The findings help organizations decide whether to improve internally, outsource, or adopt a hybrid model.

Learn what an IT Helpdesk monthly report should include, from Executive Summary and SLA/KPIs to Top Issues, capacity, action tracking, and next-month priorities.

Cybersecurity news for September 21–27, 2026: 120 million data records illegally collected, Check Point zero-day, Gemini AI and TeamCity ransomware.

The recent strategic partnership between cybersecurity solution vendor WALLIX and Deloitte Germany in Europe is opening up new standards in protecting operational systems, while providing valuable perspectives for enterprises in Vietnam.

What does an IT Helpdesk self-service portal need for employees to actually use it? This article covers selecting suitable requests, building intuitive service catalogs, optimizing search experience, internal communication, measuring adoption, and evaluating service providers.

Decree 327/2026/ND-CP introduces new requirements for handling cyber violations. Businesses should review monitoring, access controls and incident response.

A rare incident recently occurred in cyberspace as the notorious malware extortion group ShinyHunters publicly claimed to have successfully breached the systems of the Federal Bureau of Investigation (FBI).

Cybersecurity vendor Check Point has issued an urgent advisory regarding two security vulnerabilities currently being actively exploited in the wild. Most critical is a Zero-Day vulnerability.

Learn how to build an IT Helpdesk Knowledge Base with taxonomy, article templates, ownership, review workflows, lifecycle management, FCR and ticket deflection.

Do not calculate IT Helpdesk staffing based on user count alone. Convert ticket volume into resolution hours, divide by effective FTE capacity, and adjust for SLAs, shift schedules, peak hours, L1/L2/L3 skill requirements, and redundancy buffers.

Attackers used recruitment and advertising documents to distribute malware, compromising more than 12,000 computers across over 90 countries.

Learn how to measure IT Helpdesk performance using FCR, MTTR, CSAT, Backlog and Reopen Rate, with formulas, a sample scorecard and dashboard.

Recently, tech company Google confirmed a rare incident: its artificial intelligence (AI) model Gemini autonomously breached the systems of three different companies.

Cybersecurity news for September 14–20, 2026: malware hidden in Word/PDF files, VND 1 trillion fraud, AI Agents, Microsoft Cloud phishing and supply-chain risks.

A maximum-severity security vulnerability in the WSO2 middleware platform - patched earlier this year, is now actively being exploited by threat actors in the wild.

An IT Helpdesk report might show that the majority of tickets "meet SLA," yet users still feel that incidents take too long to be resolved. A common reason is that businesses are looking at First Response Time while the real issue lies in Resolution Time. Both metrics relate to ticket processing time but measure two different phases.